Customer experience is complicated, with millions of interactions across many touchpoints.
Understanding Customer Experience is about to get easier.
Unleash the power of behavioural data for seamless customer experience.
XPI Journey Insights is a real-time multichannel journey analytics platform, that captures and maps customer behavior occuring across your existing customer journeys.
What can XPI do for you?
Provides a multi-dimensional view of your customers interactions - at holistic, segment, and individual level
Leverages Journey Maps to create one meaningful holistic view of customer interactions
Conducts sentiment analysis at critical interaction moments for deeper understanding of behaviour
When integrated with CRM and call center solutions, XPI equips service agents with real-time journey insights
Improve overall customer experience
Improve click through rates
Understand the ideal path to purchase for your customers
Improve the experience at each stage of your customer’s journey
Serve individual customers
Track individual customer’s behaviour to provide fully personalized services
Retrieve real-time insights at an individual's level to better service their needs
Leverage real-time insights to improve the effectiveness of your CRM system
Improve the effectiveness of each campaign, promotion, and touchpoint at every stage of the customer journey
Get a better view of cross selling opportunities
Understand key drivers of purchase and maximize conversion to sales
XPI Journey Insights is simple, easy & agile
Effortlessly deployed by marketing without any IT dependence. XPI’s easy to use interface and pre-designed pivotal performance dashboards informs marketing & sales in making right business decisions. Book a demo meeting with us to see XPI Journey Insights in action.
We're currently in private beta, but we’ll keep you up to date with our launch. Please register your interest below.