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Customer experience is complicated, with millions of interactions across many touchpoints.

Understanding Customer Experience is about to get easier.

Unleash the power of behavioural data for seamless customer experience.

XPI Journey Insights is a real-time multichannel journey analytics platform, that captures and maps customer behavior occuring across your existing customer journeys.

What can XPI do for you?

Provides a multi-dimensional view of your customers interactions - at holistic, segment, and individual level

Leverages Journey Maps to create one meaningful holistic view of customer interactions

Conducts sentiment analysis at critical interaction moments for deeper understanding of behaviour

When integrated with CRM and call center solutions, XPI equips service agents with real-time journey insights

Business Benefits